Training Expectations & Competency Areas

In order to attain case management status you are required to complete a minimum of 15 hours of training total within the following guidelines:

  • Minimum 1.0 hour of training per competency area
  • Minimum 7 hours elective training
  • No more than 50% of training hours (7.5 hours) may be obtained through self-study courses.  The remaining hours must be earned through participation in live training (via webinar or in person). If you participate in more than 15 total hours of training a minimum of 7.5 of your total training hours must be live training.
    • An exemption to this requirement may be requested for staff whose schedule does not permit easy accessibility to adequate live training opportunities (i.e. 3rd shift or part-time staff).  A request for exemption must be submitted by the staff’s supervisor to WUM Social Services via email.  This request will be reviewed and responded to within 5 business days.competency-chart-fy2017-learning-objectivesDownload a copy of this chart here.

For more information regarding the training expectations or competency areas please consult the FAQ.

Contact wumsocialservices@usc.salvationarmy.org with any additional questions or for assistance.

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