July 2017 Webinar Training Opportunity – REGISTER NOW!

Please join us for the upcoming webinar and share this training opportunity with others at your location.

Action Steps – Tools for Successful Goal Completion

Thursday August 17th at 1:00pm CDT/2:00pm EDT

Presenter: Dr. Jim Winship – University of Wisconsin – Whitewater and Beechwood True, LLC.

Setting and reaching action steps helps clients make progress to completing goals. This webinar will show how action steps need to meet the same SMART criteria that goals do, describe the various kinds (and sizes) of action steps, discuss the role of the worker in the process, and explain how the successful completion of action steps contributes to client motivation.

WUM Division Staff – This webinar is eligible to meet 1.0 hours of training for the Case Documentation competency area towards the case management certification. For more details click here.

Please note that we are not permitted to provide CEU’s for webinar training sessions. Webinars are provided for educational and on-going training purposes only.



After registering, you will receive a confirmation email containing information about joining the webinar.

View System Requirements

Click HERE to view recording links for past webinars

Searching For Clients in SIMS – Important Notice!

We are currently in the process of merging thousands of duplicate client profiles in SIMS (mostly due to the data transfers not user data entry). This means if a client has two profiles their services and other information will be merged into one, keeping only one of the client ID’s they have been assigned (usually but not always the oldest).

Any eliminated Client ID numbers you search for may result with a message of the Client ID being inactive. If this occurs please search for your client by name to identify their current ID number. Please do not enter a new profile for a Client you know should be in the system.

If you have searched by name and still cannot find the client you know should be in SIMS please contact Brent School and/or WUM Social Services BEFORE you enter a new profile for assistance. 

New Staff Orientation Process Launch

Those of you who visit the WUM Social Services site regularly may have noticed a new tab labeled “New Staff” pop up on the menu over the last few months and wonder what that is all about. We are excited to announced that the WUM Divisional Finance Board has approved a proposal to “onboard” all new social services staff with a New Staff Orientation process. Beginning August 1, 2017, all new social services staff (regardless of position) will be required to complete a series of 8 self study courses and a Face-to-Face Safe From Harm Training session within the first 120 days of employment as a condition of their employment.

This New Staff Orientation will replace/encompass the Shelter Certification process. This section of the WUM Social Services site has been updated to direct visitors to the New Staff pages and eventually will be removed.  The Case Management Certification will continue as is for those social services employees in applicable positions.

Past experiences have identified that as we help orient our staff concisely and clearly in those first four months, there is a higher retention rate, both voluntary and involuntary throughout the division. We know your desires are to have long-term quality employees and hopefully this process will help us identify those great employees and help them in the orientation process.

If you are curious to know what it is all about feel free to click over the new section and learn about this exciting new orientation process for new social services employees.


Don’t forget – SIMS ServicePoint will be down tomorrow, Friday July 28th at 8am Central Time for about four hours to run a necessary script.  No changes will be made to the system and WISP will not be impacted.

Please plan accordingly for SIMS not being available the morning of July 28th.  If you have any questions please contact WUM Social Services.

July 2017 Information & Resource Roundup

Once a month we will roundup a variety of resources, news articles or items of interest we’ve come across that could be helpful in providing services, increasing staff knowledge and/or improving skills.  

Ending Homelessness, One Person at a TimeCulture of Health Blog – June 22, 2017

What Do Poor Kids Do When School Is Out? – The Huffington Post – July 3, 2017

Self-Care A-to-Z: Fired Up to Spark Self-CareThe New Social Worker – Accessed June 29, 2017

10 Ways to Help Refugees Without Leaving Your ComputerThe Huffington Post – June 20, 2017

How to Lead at Work Even When You’re Not the BossRelevant Magazine – May 17, 2017

Breaking Our Unconscious Bias – Caring Magazine – June 28, 2017

Draft 2018 House Budget Further Cuts Housing InvestmentsNational Low Income Housing Coalition – July 11, 2017

Waukesha County enlists new soldiers to front lines of the opioid epidemic – librariansMilwaukee Journal Sentinel – July 14, 2017

If SNAP benefits are cut, who hurts the most?PBS Newshour – July 19, 2017

Have a resource or article to share? Leave in the comments or pass it on to wumsocialservices@usc.salvationarmy.org and we’ll include it in next month’s roundup.